Arrival Date

/ /

Number of Guests


Child A person(s). aged 7 to 12 : with meal same as adult, with clothes
Child B person(s). aged 3 to 6 : with meal for children, with clothes
Child C person(s).without meal, with clothes
Child D person(s).aged 3 to 5 : without meal and clothes facility rental fee : ¥1,080buffet charge : ¥2,160
* Enter the number of person per room.

Rate

-

※Please select the number of children on the next page.

FAQ

CONTACT BY MAIL

We try to fulfill your request, so please feel free to contact us.

DINING

Q

What kind of restaurants do you have?

A

Japanese food: RYOKUTEI
Buffet: GREEN COURT
French: GREEN COURT
Chinese food: TENKYORO
Lounge and Bar: KINOKA
Patisserie: BEL ANGE

Click here for restaurant information.

Q

Do you have buffet dinner?

A

Yes, we have 2 different types of buffet dinner.
1) Dinner buffet at GREEN COURT
Theme:Local production for local consumption
Menu:roasted Hida Beef, Takayama ramen, sushi and more
Location:Restaurant GREEN COURT(1F)
Open:daily
For hotel guests and walk-in guest

2)WAKUWAKU buffet
Location:banquet hall
Open:limited days only
For hotel guests only
*Please check the details in the plan.

Click here for Buffet dinner plan.Click here for Buffet dinner plan.

Q

I will stay for 2 nights. Can I choose dinner for each night?

A

You can book a room with your favorite dinner for each day.
Notice that you choose the same room type both 2 days, otherwise you have to move the rooms.
Let us know your request by one week prior to your arrival.

Q

Can I order Kid's meal?

A

Yes.
The rate varies depending on age.
When you make a reservation, you can choose Child A, or B to have kid's meal.
[Hotel Child Policy]
・Child A:aged 7 to 12:w/kid's meal like adult's, w/bedclothes
・Child B:aged 3 to 6:w/kid's meal, w/bedclothes
・Child C:w/o meal, w/bedclothes
 (bedclothes rental fee:3,300 yen)
・Child D:aged 3 to 5:w/o meal, w/o bedclothes
 (facility fee:2,200yen)
・aged 0 to 2:free of charge(w/o meal, w/o bedclothes)
*Buffet for child is exactly the same as adults.
*It varies depending on stay plan whether this policy is applied or not.

Q

I will check in late. Can I have dinner?

A

RYOKUTEI
GREEN COURT
TENKYORO
: 5:00pm and close 9:30pm(9:00L.O.).
SHIRAKAWAGO
: 5:00pm and close 23:00pm(22:30L.O.).

Click here for restaurant information.

Q

Can I have dinner in my room?

A

No.
We don't serve meal in guest rooms.
We hope that you enjoy fresh-cooked dishes at each restaurant with good view and atmosphere.

Q

Can I order a birthday cake?

A

Yes.
Please order by 1 week prior to arrival and let us know the details.
1)Shortcake/Chocolate cake
2)Shortcake:4gou(12cm)3,259yen/5gou(15cm)4,074yen
Chocolate cake:4gou(12cm)3,462yen/5gou(15cm)4,379yen
3)Two of Number Candles for free
 ex."2" and "0" if for 20 years old birthday
4)Message plate on the cake for free
 ex. "HAPPY BIRTHDAY"
5)Time and Location for having the cake
 ex. after dinner at restaurant /at 4:00pm in your room

Q

Can I have a meal without reservation?

A

Yes, but it depends on the situation on the day.
We recommend you to book in advance.

Q

I would like to know the time for breakfast.

A

You can have breakfast from 7:00am to 9:30am.

Q

I would like to know the time for dinner.

A

Business hours vary depending on the restaurant and stay plan.

Click here for restaurant information.

Q

I have booked a room with breakfast only, but I would like to add dinner.

A

It depends on the situation on the day.
You can have dinner without booking, but we recommend you to book in advance.
Contact the customer service of the booking website or contact us.

Q

I am a vegetarian./I don't eat beef.

A

If you have some meal restriction, let us know by 1 week prior to arrival.

Q

I would like to try Hida Beef.

A

RYOKUTEI and GREEN COURT serve Hida Beef dishes.
You may pay an additional charge depending on your stay plan.

ONSEN

Q

Can I use onsen with tattoo?

A

If you can hide tattoo with the stickers,etc. can use onsen.

Q

Can you accept "one day Onsen"?

A

Yes, one day onsen is available for walk-in guest.
Open 11:00am to 2:00pm, 3:00pm to 10:00pm(everyday)
[expect day: Apr 14 to 15, late-Apri to early-May, mid-Aug, Oct 9 to 10, late-Dec to early-Jan]
Fee: 1,500yen(over aged 12), 750yen(aged 6 to 11), 300yen(aged 3 to 5)
Booking: Not required
Reception: front desk

Q

We will stay at your hotel. Do I need to book and pay for Onsen?

A

We charge every hotel guest (over aged 12) 150yen per night for Onsen tax.
If you stay with 2 adults for 2 nights, you will pay 600 yen for Onsen tax.
You can use Onsen during open hours again and again.
Booking : Not required
Open : 3:00pm to 1:00am, 5:00am to 10:00am

Q

Is there mixed bathing?

A

No.
Men's bath is located separately from women's bath.

Q

Is there any rules for Onsen.

A

1. Swimsuits are not allowed.
2. Guests with tattoos cannot use onsen.
3. Guests who can hide their tattoos with stickers, etc., can use onsen.
4. Children of 7 years old or over must use the bath for their own gender.
5. Please refrain from entering onsen with infants who need diaper.
6. Do not take pictures.

Please check bathing etiqutte posted in the changing room before using onsen.

Q

Do you have a private Onsen?

A

No.
We have only public Onsen "Honjin-daiyokuden".

ROOM

Q

When is Check In and Check Out time?

A

[Main Bldg.]Check In 3:00pm /Check Out 10:00am
[Tenryokaku] Check In 3:00pm/Check Out 11:00am
[Premium Floors] Check In 2:00pm/Check Out 11:00am
[Orinkaku]Check In 2:00pm/Check Out 11:00am

Q

We would like to request Non-smoking room.

A

When you make a reservation, choose a Non-smoking room.
If there is no Non-smoking room available, let us know that you need ozone deodorization.

Q

Is the bath in the room Onsen?

A

No.
Every bath in the room is not Onsen.(included the room with open-air bath)

Q

We would like to request a double sized bed(full bed).

Q

How can we sleep with 4 persons in Japanese and Western-style room?

A

2 persons will sleep in single beds, another 2 will sleep in futon beddings on Tatami mat.
We will enter your room to prepare for the futon bedding in the evening even if you are out.
Put all your valuables in the in-room safe or take them with you.

Q

We request a room with a good view.

A

You can give us your room request, but we can't give you a definite promise.

Q

We would like to have 2 rooms close to each other.

A

If the room types are different, we don't fulfill this request.

Q

I need a baby bed.

A

You can rent a baby bed.
Fee : 3,300yen per night
Booking : Required
The bed is suitable for under 1 years old.
It is in limited supply, so contact us as soon as possible.

RESERVATION

Q

I have booked a room. I would like to add 1 person./ I would like to change the date.

A

You can change by yourself on the booking website.
If not, contact the customer service of the booking website or contact us.

Q

I would like to cancel my booking. Do you have cancellation policy?

A

You can cancel by yourself on the booking website.
If not, contact the customer service of the booking website or contact us.

Here is hotel cancellation policy.
【Cancellation Policy】
Regarding cancellation of reservation (cancellation),
we will charge a cancellation fee (cancellation charge) at the following rate against the contract price.
3 days before: 30%
2 days before: 30%
The day before: 50%
On the day: 100%
Non-stay: 100% (if you do not contact us)

Q

We are a big group. Do you have special policy for the group?

A

Yes.
If your group has over 8 persons, the following policy is applied.
【Cancellation Policy for 8 persons and more】
60 days prior to arrival : 10% of your total amount
30 days prior to arrival : 20% of your total amount
14 days prior to arrival : 30% of your total amount
7 days prior to arrival : 50% of your total amount
1 day prior to arrival : 100% of your total amount
On the day of arrival : 100% of your total amount
No-Show : 100% of your total amount

【Payment】
We may ask you to pay deposit in advance.

OTHERS

Q

How can we pay except cash?

A

The following credit card and electronic money are acceptable.
[Credit card]
VISA, JCB, AMEX, UC, MUFG, UnionPay, DC, NICOS, Diners, Cedyna, SAISON, UCS, TS3 and 銀聯
[Electronic money]
ALIPAY, WeChatPay and PayPay

Q

We need a car parking.

A

There is a paid parking lot that can accommodate 250 cars (no reservation required).
Parking fee: 1,000 yen for passenger cars (tax included) and 500 yen for motorcycles (tax included) per night.
In the case of consecutive nights, the number of nights will be added. (Example: 2,000 yen for 2 nights)

Q

Do you have the shuttle bus service?

A

Yes.
We have hotel shuttle bus which runs between JR Takayama Station to our hotel on time departure.
All you need to do is going to the West Exit of JR Takayama Station and find the bus (green letters on the white body).
Booking : Not required
Fare : free

Here is the timetable.
*The timetable is subject to change without notice.

Q

Is your hotel wheelchair accessible?

A

Yes.
Some rooms and restaurants are also wheelchair accessible.
You can borrow a wheelchair only inside the hotel.
Contact us the availability for the universal rooms.

Q

I would like to deliver my baggage to the hotel.

A

We can receive your baggage by delivery service.
Notice that make a payment in advance (not cash on delivery) and write booking name and check in date somewhere on the delivery slip.
It would be helpful if you let us know when your baggage will arrive at hotel.

Q

I would like to deliver my baggage from the hotel.

A

We have the delivery reception at the souvenir shop "Hida Bussankan".

Q

Could you keep my baggage during sightseeing?

A

Yes.
We will keep your baggage even before Check in and after Check out.
Come to the front desk.

Q

Could you help to book JR train or bus ticket for me?

A

We are afraid we are not able to accept this request.
We don't have concierge service.

Q

Can I rent a bike for sightseeing?

A

Yes.
Booking : Not required
Rental hours:8:00am to until sunset
Fee : 2hours:300yen, 1day:800yen
Closed : winter
Size : 1 size only (20inch, saddle adjustable)

Q

Can I walk from JR Takayama Station to the hotel?

A

Yes.
Go out from the West Exit of JR Takayama Station.
Walk straight to the 2nd traffic lights and turn left.
Walk to the end of the street, then you will find the hotel.
It takes about 6 minutes on foot.

Q

Is there a laundromat available?

A

Yes. Located on the basement floor of Honkan building.
Wash&Dry(1kg);500JPY/80min
Wash&Dry(3kg);600JPY/120min
Open 24 hours a day.
Only for guests staying at the hotel.