We try to fulfill your request, so please feel free to contact us.
What types of restaurants are available here?
Do you offer buffet dinners?
Yes, we offer 2 different types of buffet dinner.
I will stay for 2 nights, am I able to select dinner options for each evening?
Yes, you may book a room with your preferred dinner each day.
Please make sure you select the same room for each of the two days; otherwise, we'd have to ask you to move the rooms.
Kindly let us know your request by one week prior to your arrival.
Is it possible to request a children's meal?
Yes.
The rate varies depending on age.
When you make a reservation, you can choose Child A, or B to have kid's meal.
[Hotel Child Policy]
If I check in late, will I still be able to have dinner?
Is it possible to have dinner served in my room?
No.
We don't serve meal in guest rooms.
We hope that you enjoy fresh-cooked dishes at each restaurant with good view and atmosphere.
Is it possible to order a birthday cake?
Yes.
Please order by 1 week prior to arrival and let us know the details.
1) Shortcake / Chocolate cake
2) Shortcake：1 whole cake (12cm) 3,259 yen / (15cm) 4,074 yen
Chocolate cake：1 whole cake (12cm) 3,462 yen / (15cm) 4,379 yen
3) Two of Number Candles for free
ex."2" and "0" if for 20 years old birthday
4) Message plate on the cake for free
ex. "HAPPY BIRTHDAY"
5) Time and Location for having the cake
ex. after dinner at restaurant /at 4:00pm in your room
Is it possible to have a meal without making a reservation?
Yes, but it depends on the situation on the day.
We recommend you to book in advance.
Could you please inform me of the breakfast hours?
You can have breakfast from 7:00am to 9:30am.
Could you please tell me what time dinner is served?
Business hours vary depending on the restaurant and stay plan.
I have booked a room with breakfast only, Is it possible to add dinner to my reservation?
It depends on the situation on the day.
You can have dinner without booking, but we recommend you to book in advance.
Contact the customer service of the booking website or contact us.
I am a vegetarian./I don't eat beef.
If you have some meal restriction, let us know by 1 week prior to arrival.
I would like to try Hida Beef.
RYOKUTEI and GREEN COURT serve Hida Beef dishes.
You may pay an additional charge depending on your stay plan.
Am I allowed to use the onsen if I have a tattoo?
Yes, if you can cover up your tattoo such as using stickers or other method
Do you offer "one day Onsen"?
Yes, one day onsen is available for walk-in guest.
We will be staying at your hotel. Do I need to make a reservation and pay separately for the onsen?
We charge every hotel guest (over aged 12) 150 yen per night for Onsen tax.
If you stay with 2 adults for 2 nights, you will pay 600 yen for Onsen tax.
You can use Onsen during open hours again and again.
Is there mixed-gender bathing?
No.
Men's bath is located separately from women's bath.
Are there any rules for using the Onsen?
1. Swimsuits are not allowed.
2. Guests with tattoos cannot use onsen.
3. Guests who can hide their tattoos with stickers, etc., are allowed to use the Onsen.
4. Children aged 7 and above must use the bath designated for their respective genders.
5. Kindly avoid bringing infants who require diapers into the Onsen.
6. Please do not take any pictures.
Please check bathing etiqutte posted in the changing room before using onsen.
Do you offer private Onsen facilities?
No.
We have only public Onsen "Honjin-daiyokuden".
What are the check-in and check-out times?
We would like to request Non-smoking room.
When you make a reservation, choose a Non-smoking room.
If there is no Non-smoking room available, let us know that you need ozone deodorization.
Is the bathtub in the room considered an Onsen?
No.
None of the baths in the rooms are onsen.(including the room with open-air bath)
We would like to request a room with a double-sized bed.
How can we sleep with 4 persons in Japanese and Western-style room?
2 persons will sleep in single beds, another 2 will sleep in futon beddings on Tatami mat.
We will enter your room to prepare for the futon bedding in the evening even if you are out.
Put all your valuables in the in-room safe or take them with you.
We would like to request a room with a nice view.
You can make a room request, but we can't guarantee it definitively.
We would like to request 2 rooms that are nearby each other.
If the room types are different, we are unable to accommodate this request.
I need a baby bed.
Yes, You can rent a baby bed.
I've already booked a room. I'd like to add one more person. / I've booked a room but would like to change the date.
You can change by yourself on the booking website.
If not, contact the customer service of the booking website or contact us.
I would like to cancel my booking. Could you please provide information on your cancellation policy?
You can cancel by yourself on the booking website.
If not, contact the customer service of the booking website or contact us.
Here is hotel cancellation policy.
【Cancellation Policy】
Regarding cancellation of reservation (cancellation),
we will charge a cancellation fee (cancellation charge) at the following rate against the contract price.
We are a big group. Do you have any special policies for groups?
Yes.
If your group has over 8 persons, the following policy is applied.
【Cancellation Policy for 8 persons and more】
【Payment】
We may ask you to pay deposit in advance.
What other payment methods do you accept besides cash?
The following credit card and electronic money are acceptable.
[Credit card]
[Electronic money]
We need a car parking.
There is a paid parking lot that can accommodate 250 cars (no reservation required).
Parking fee: 1,000 yen for passenger cars (tax included) and 500 yen for motorcycles (tax included) per night.
In the case of consecutive nights, the number of nights will be added. (Example: 2,000 yen for 2 nights)
Do you have the shuttle bus service?
Yes.
Our hotel has a shuttle bus that departs on scheduled time and travels between JR Takayama Station to our hotel.
All you need to do is going to the West Exit of JR Takayama Station and find the bus (green letters on the white body).
Here is the timetable.
*The timetable is subject to change without notice.
Is your hotel accessible for wheelchair users?
Yes.
Some rooms and restaurants are also wheelchair accessible.
You can borrow a wheelchair only inside the hotel.
Contact us the availability for the universal rooms.
I would like to deliver my baggage to the hotel.
We can receive your baggage by delivery service.
Please note that you need to make a payment in advance (not cash-on-delivery) and write booking name and check in date somewhere on the delivery slip.
It would be helpful if you let us know when your baggage will arrive at hotel.
I would like to deliver my baggage from the hotel.
We have the delivery reception at the souvenir shop "Hida Bussankan".
Would it be possible for you to store my luggage while I go sightseeing?
Yes.
We will keep your baggage even before Check in and after Check out.
Please come to the front desk for assistance.
Can you assist me in booking JR train or bus tickets?
Unfortunately, we're unable to fulfill this request.
Additionally, we do not offer concierge services.
Is it possible to rent a bike for sightseeing?
Yes.
Is it feasible to walk from JR Takayama Station to the hotel?
Yes.
Is there a laundromat on-site?
Yes. Located on the basement floor of Honkan building.